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| What is a toll-free conference call
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A conference call is three or more people talk on the phone at the same time from different locations using a toll-free number. Conference calls allow everyone to be in the same meeting regardless of location.
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| How long does it take to set up an account
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We have instant set up with your on-line application. As soon as we approve your account (usually within minutes), you will receive an email with instructions on how to start using AccuConference for your conference calls.
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| How do I make a Conference Call
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Notify your participants of the day / time of your conference call.
Send your participants the toll-free access number and participant code.
Instruct your participants to dial the access number at the time you specified.
Five minutes before your conference, dial your access number and enter your moderator code.
Your conference call will begin immediately! |
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| Should I schedule a call, or use my reservationless codes
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Use the Online Call Scheduler to setup one-time use codes. These "scheduled" codes will expire after one use.
You can use your Reservationless Codes anytime without telling us (unless you are expecting more than 50 people on your call). |
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| Can participants use their cell phones to join the conference call
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Yes you can use your cell phone to call our 800 access number and join a conference call.
****Special Note to Cell Phone Users*****
Although access to our system is available from your cell phone through the toll-free number, your cell phone provider may/or may not charge you AIR TIME and other CHARGES. AccuConference.com is not responsible for the particular contract items related to what your cell phone provider is allowed to charge. Please make sure you know what your cell phone service plan states regarding this issue |
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| How do I record a conference call
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To receive a transcription or your conference you will need to order it through customer service. There is a 24 hour turn around time from your request to when you receive your transcript via e-mail. There is an additional fee for a transcript of $3.50 per line of text. |
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| What are the Conference Recording Playback Controls
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* Press 2 - Pause/Resume
* Press 5 - Start over
* Press 3 - Skip forward 5 minutes
* Press 6 - Fast Forward (2x speed) - Press '6' again to increase speed.
* Press 1 - Skip backward 5 minutes
* Press 4 - Rewind (2x speed) - Press '4' again to increase speed.
* Example: To Fast Forward, press '6'. You will hear the recording fast forwarding. To resume listening (return to normal speed), press '2'.
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| Does each caller need an conference code or just the leader
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When you receive your confirmation from AccuConference, you will receive your own permanent Dial-in Number and two conference codes ?a moderator code and a participant code. Provide the participant code to each of your conference participants along with the access phone number. You enter the moderator code ?In the email that is sent out to customers we refer to the conference codes for the moderator and participant as codes. |
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| Do I have to make a reservation for my conference call
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No. There is no need to make a reservation. Your service is "on" and available for conference calls 24 hours a day and 7 days a week. We do not expect you to let us know when you are planning to have a conference call. |
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